Project Title

Empowering Health Care Consumers Conference Scholarship

Grant Amount


Priority Area


Date Awarded

April 16, 2019





In Progress



In a state as large as New York, a steady stream of smart, innovative work is coming from NYSHealth grantees and non-grantees alike that is relevant to NYSHealth’s priority areas of Building Healthy Communities and Empowering Health Care Consumers and its focus area on Veterans’ Health. These organizations should be elevating their work and informing key stakeholders at regional, statewide, and national conferences, meetings, and other convenings. Yet, because of a lack of resources, they are often unable to do so. To address this issue, NYSHealth is awarding grants through its Sponsoring Conference Participation in Support of Healthy Communities, Consumer Empowerment, and Veterans’ Health Request for Proposals (RFP). Through this RFP, NYSHealth is sponsoring low-resource organizations to attend and present at local, State, and national conferences related to these areas. In 2019, NYSHealth awarded NYC Health + Hospitals (H+H) a grant to participate in this initiative as part of its efforts to empower health care consumers.

Under this grant, H+H will send two staff members to attend the Cleveland Institute’s 10th Annual Patient Experience: Empathy + Innovation Summit. The summit brings together patient experience pioneers and experts to explore current information, insights, and innovation in the patience experience field. The main themes of this conference are empathy and innovation, two pillars of the human-centered patient experience that H+H strives for. Sessions at the conference will address patient experience as it relates to access to care, technology, leadership, innovation, burnout, communication, engagement, marketing, and nursing. Lessons learned at the conference will help H+H to appropriately modify existing programs and shape the direction of future patient experience initiatives.

View a complete list of conference participation grantees.