Empowering Health Care Consumers

Project Title

Care for the Homeless Pilot Project Implementing OpenNotes

Grant Amount

$125,500

Priority Area

Empowering Health Care Consumers

Date Awarded

October 1, 2019

Region

NYC

Statewide

Status

In Progress

Website

https://www.careforthehomeless.org/

True consumer empowerment begins when patients have access to the information they need to talk to their health care providers, share information, and develop a trusted relationship.

By giving patients access to the visit notes written by their doctors, nurses, or other clinicians, OpenNotes is an important step in achieving the goal of consumers being active participants in their own care. Since 2016, NYSHealth has supported efforts to expand OpenNotes throughout the State, including at geographically dispersed hospital systems. Building upon this momentum, NYSHealth issued a Request for Proposals (RFP), Growing OpenNotes Across New York State, to support OpenNotes in federally qualified health centers (FQHCs), multispecialty group practices, hospital-affiliated physician groups, independent physician practices, and other non-hospital health care settings. Through this RFP, NYSHealth aims to spread OpenNotes to all settings in which patients receive care, especially in underserved communities. In 2019, NYSHealth awarded Care for the Homeless (CFH) grant to participate in this initiative.

Under this grant, CFH will implement OpenNotes at six of its FQHC sites to provide patients with access to their clinic notes. CFH is the only FQHC system in New York City that exclusively serves homeless New Yorkers. CFH will install onsite iPad kiosks at each of its health centers, making it easier for homeless patients to participate in and manage their health care. Outreach specialists will conduct intensive engagement at each site to educate shelter residents on how to access their health information. CFH will also engage consultants to assist with data tracking and provider training. Finally, it will work with its Patient and Family Advisory Council on strategies to better engage patients in accessing their notes.

See a full list of grantees working to grow OpenNotes in non-hospital settings across New York State.