Island Peer Review Organization, Inc. (IPRO)
Empowering Health Care Consumers
November 2018- May 2021
Patient and Family Advisory Councils (PFACs) are instrumental in improving health care delivery and optimizing the patient experience.
In partnership with hospitals and health care organizations, patients, families, and staff provide input on and have involvement in hospital-related decisions (e.g., governance, policies, staffing, communications, and facilities) and quality and patient safety initiatives. These partnerships have led to significant and lasting changes in the health care system. However, traditional PFAC models can overlook certain patient populations and present barriers to regular, in-person participation, such as time availability and transportation, that limit input from a wider array of patients and families. An NYSHealth-funded report, “Strategically Advancing Patient and Family Advisory Councils in New York State Hospitals,” assessed PFACs’ performances and impact in New York State and gave recommendations for best practices, which included establishing virtual learning communities. Building on this report and its findings, Island Peer Review Organization (IPRO) partnered with X4 Health to test a new model, the Next Generation PFAC (N-PFAC), that employs a technology platform to broaden patient voices by convening a larger, more diverse patient group virtually. In 2018, NYSHealth awarded IPRO a grant to pilot N-PFAC and leverage technology to create more sustainable PFACs in medical practices across New York State.