Empowering Health Care Consumers
Today, New Yorkers find the health care system incredibly complex to understand and navigate. Information about prices and quality is opaque, the system is often unresponsive to consumers’ needs and preferences, and patients are not engaged in shared decision-making with their health care providers. Too often, consumers and patients are marginalized rather than placed at the center of the health care system and treated as its most important customers.
To ensure that consumers have the tools, resources, and support they need to make informed decisions about their health care, the Foundation is committed to increasing consumers’ choice and control.
Specifically, the Foundation expects to focus on projects that:
- Foster appropriate levels of competition and choice in both health insurance and provider options;
- Increase health literacy and consumer activation;
- Improve patients' ability to navigate the health system with fewer burdens;
- Encourage clearer pricing and disclosures of prices by providers;
- Develop price and quality comparison tools;
- Promote public policies that encourage transparency;
- Equip patients with access to their own personal health information;
- Encourage patients to be active partners in their care;
- Develop and share quality measures that matter to consumers;
- Increase information-seeking behavior by consumers; and
- Improve or establish effective systems for consumer protection.
In spring 2016, NYSHealth issued a Request for Proposals, now closed, to help the Foundation identify opportunities in New York State, support new grantees in this work, and encourage creative thinking in this priority area. NYSHealth announced the grant recipients of this initiative in fall 2016.
For more information about this priority area, contact Program Officer Amy Shefrin at Shefrin@nyshealth.org or Program Assistant Jessie Kavanagh at Kavanagh@nyshealth.org.