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  • New York University, Robert F. Wagner Graduate School of Public Service Evaluating Consumer and Provider Effects of FAIR Health Online Shopping Tool Priority Area: Empowering Health Care Consumers $296,775

    More and more New Yorkers are enrolled in health insurance plans that have high deductibles, significant cost-sharing provisions, and narrow or closed networks. As a result, it is imperative that consumers have the right information to understand and compare their health care options. Despite the need for better information, consumers continue to face a lack of health care price transparency tools. In 2015, NYSHealth awarded a grant to FAIR Health, which oversees the nation’s largest private claims database, to create a consumer tool with pricing information that would help consumers compare providers. The tool, NY HOST, will launch in two phases: a physician charge phase in September 2017 and a hospital charge phase in February 2018 that will offer pricing information for hospitals in Buffalo, Syracuse, Albany, and Westchester. To evaluate the tool’s impact on consumer behavior, provider charges, and the health care market, NYSHealth awarded a grant in 2017 to New York University Robert F. Wagner Graduate School of Public Service (NYU).

  • Healthy Capital District Initiative Empowering Health Care Consumers Conference Scholarship Priority Area: Empowering Health Care Consumers $1,535

    A key goal of NYSHealth’s empowering health care consumers priority area is to ensure that people have the tools, resources, and support they need to make informed decisions about their health care. As the only statewide health foundation in New York, NYSHealth can play a leadership role in building the field of leaders and changemakers working across the State to empower health care consumers. For organizations already engaged in this work, attending conferences and other convenings provides an opportunity to share their successes and lessons learned. Conference attendance can also encourage new actors to enter the field and incorporate consumer empowerment into their work. Yet, because of a lack of resources, many are often unable to attend. Through its Sponsoring Conference Participation Related to Empowering Health Care Consumers Request for Proposals, NYSHealth is sponsoring nonprofit or low-resourced organizations to attend or present at local, State, and national conferences related to empowering health care consumers. In 2017, NYSHealth awarded Independence Care System (ICS) a grant to participate in this initiative.

  • Full List of Selected Recipients for “Sponsoring Conference Participation Related to Empowering Health Care Consumers” Empowering Health Care Consumers Conference Scholarships Priority Area: Empowering Health Care Consumers Up to $2,000 per person

    A key goal of NYSHealth’s empowering health care consumers priority area is to ensure that people have the tools, resources, and support they need to make informed decisions about their health care. As the only statewide health foundation in New York, NYSHealth can play a leadership role in building the field of leaders and changemakers working across the State to empower health care consumers. For organizations already engaged in this work, attending conferences and other convenings provides an opportunity to share their successes and lessons learned. Conference attendance can also encourage new actors to enter the field and incorporate consumer empowerment into their work. Yet, because of a lack of resources, many are often unable to attend. Through its Sponsoring Conference Participation Related to Empowering Health Care Consumers Request for Proposals, NYSHealth is sponsoring nonprofit or low-resourced organizations to attend or present at local, State, and national conferences related to empowering health care consumers. In 2017, NYSHealth awarded Independence Care System (ICS) a grant to participate in this initiative.

  • Northeast Business Group on Health Safe Birth NY: Empowering Women to Use Hospital Quality Data When Deciding Where to Give Birth Priority Area: Empowering Health Care Consumers $225,000

    Too often the health care system puts patients last, when they should come first. Consumers and patients are frequently marginalized, rather than placed at the center of the health care system and treated as its most important customers. The interests of providers, payers, and other organized stakeholders take precedence over the patient in many cases. NYSHealth seeks to amplify the voice of the health care consumer and increase the information and tools available so that patients have more influence over their health and health care. To change the current dynamic and increase health care consumers’ choice, control, and convenience, NYSHealth issued a request for proposals, Empowering Health Care Consumers in New York State. Through this initiative, NYSHealth is funding ambitious, large-scale projects and studies to increase consumers’ access to their own health information; provide new tools and resources that will inform consumer health care decision-making; and identify strategies that meaningfully engage consumers in determining the types of health care services available in their local communities. NYSHealth awarded Northeast Business Group on Health (NEBGH) a grant to participate in this initiative.

  • Public Broadcasting Council of Central New York, Inc. (WCNY) Becoming a Savvier Health Care Consumer Priority Area: Empowering Health Care Consumers $100,207

    The health care system is incredibly complex to understand and navigate, and consumer-friendly information about prices, quality, and other aspects of care is lacking. Arming consumers with information will help them make savvier decisions about their own health and health care and give them a greater sense of control over those decisions. The Public Broadcasting Council of Central New York—known as WCNY—serves as Central New York’s public media organization that works to engage, educate, entertain, and connect the communities it serves to a rich array of quality resources and experiences. To reach millions of New Yorkers and help them become more informed health care consumers, NYSHealth awarded WCNY a grant in 2017 to provide them with easy-to-understand health care information, tools, resources, and exemplary stories of real people actively engaged in their health care.

  • The New York and Presbyterian Hospital Implementing OpenNotes at an Accountable Care Organization Priority Area: Empowering Health Care Consumers $199,908

    Although health care consumers have access to growing amounts of health information, they are often left to tie together many pieces of information from their medical records. Notes from a doctor visit, on the other hand, are far more comprehensive and can facilitate organized care—but without written notes, patients may easily forget their doctor’s advice or get it wrong. Begun in 2010, OpenNotes is a national initiative to create partnerships toward better health and health care by giving everyone on the medical team, including the patient, access to the same information. For elderly patients who often have multiple medical conditions and a large team of providers and caregivers, OpenNotes can provide easier access to medical notes and improve care coordination. In 2017, NYSHealth awarded the New York and Presbyterian Hospital, an accountable care organization (ACO) known as NewYork Quality Care (jointly formed by NewYork-Presbyterian Hospital, Weill Cornell Medical College, and Columbia University College of Physicians and Surgeons) a grant to test OpenNotes among its elderly Medicare patients.

  • Long Term Care Community Coalition Good Nursing Home Care: Educating Consumers and Consumer Advocates in the Face of Sweeping Changes Priority Area: Empowering Health Care Consumers $84,982

    Despite the critical services nursing homes provide for people with both long-term and short-term needs, widespread problems persist. Safe, high-quality, person-centered care that maintains the physical, emotional, and social wellbeing of the frailest New Yorkers has become the exception, rather than the rule. To address these problems, the Centers for Medicare & Medicaid Services issued an overhaul of federal nursing home standards and updated Nursing Home Compare, the government-operated nursing home comparison website, to help the public gain better insight into the quality of care provided by facilities in their communities. In 2017, NYSHealth awarded Long Term Care Community Coalition (LTCCC) a grant to ensure that the new standards and information sources are understood and used by New York’s nursing home residents and their families.

  • Institute for Patient- and Family-Centered Care, Inc. Patient and Family Advisory Councils: Understanding Their Prevalence and Roles in New York Hospitals Priority Area: Empowering Health Care Consumers $168,510

    Patient and Family Advisory Councils (PFACs) provide an opportunity for patients and families to bring their perspectives to bear on hospital-related decisions (e.g., policies, staffing, communications, and facilities) and governance. However, concerns have been raised that PFACs serve as not much more than window dressing for some hospitals. In response, state and federal agencies have begun initiatives that aim to increase the role of PFACs in reflecting the needs and concerns of patients and families. Despite the growing recognition of PFACs’ need, there is a dearth of information on how many PFACs exist in New York State and how they vary in their composition and roles. In 2017, NYSHealth awarded Institute for Patient- and Family-Centered Care (IPFCC) a grant to address this information gap in New York State.

  • National Partnership for Women & Families GetMyHealthData: Creating Data Exemplars in New York Priority Area: Empowering Health Care Consumers $329,628

    Too often the health care system puts patients last, when they should come first. Consumers and patients are frequently marginalized, rather than placed at the center of the health care system and treated as its most important customers. The interests of providers, payers, and other organized stakeholders take precedence over the patient in many cases. NYSHealth seeks to amplify the voice of the health care consumer and increase the information and tools available so that patients have more influence over their health and health care. To change the current dynamic and increase health care consumers’ choice, control, and convenience, NYSHealth issued a request for proposals, Empowering Health Care Consumers in New York State. Through this initiative, NYSHealth is funding ambitious, large-scale projects and studies to increase consumers’ access to their own health information; provide new tools and resources that will inform consumer health care decision-making; and identify strategies that meaningfully engage consumers in determining the types of health care services available in their local communities. NYSHealth awarded National Partnership for Women & Families (NPWF) a grant to participate in this initiative.

  • Center for Quality Systems Improvement (d.b.a. Cynosure Health) Engaging Consumers Through Network Accessibility and Performance Priority Area: Empowering Health Care Consumers $349,317

    Too often the health care system puts patients last, when they should come first. Consumers and patients are frequently marginalized, rather than placed at the center of the health care system and treated as its most important customers. The interests of providers, payers, and other organized stakeholders take precedence over the patient in many cases. NYSHealth seeks to amplify the voice of the health care consumer and increase the information and tools available so that patients have more influence over their health and health care. To change the current dynamic and increase health care consumers’ choice, control, and convenience, NYSHealth issued a request for proposals, Empowering Health Care Consumers in New York State. Through this initiative, NYSHealth is funding ambitious, large-scale projects and studies to increase consumers’ access to their own health information; provide new tools and resources that will inform consumer health care decision-making; and identify strategies that meaningfully engage consumers in determining the types of health care services available in their local communities. NYSHealth awarded Cynosure Health a grant to participate in this initiative.

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