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A Conversation with Clinical Changemakers: Do Patient-Centered Hospitals Innovate Faster?

September 25, 2017

NYSHealth will hold a conversation with organizations that are at the leading edge of patient experience and innovation. 

In the ever-evolving field of patient-centered care, innovative models are being used across the nation to improve patient experience and engage clinical staff members. Importantly, these changes are also empowering those on the frontline of care, soliciting the ideas and input of patients and staff members to make the care experience better for all.

The Johns Hopkins Sibley Innovation Hub acts as 5,000-square-foot open laboratory in the hospital, inviting everyone from janitors to discharge planners to family visitors to share ideas and brainstorm with designers and engineers on human-centered solutions. The hub acts as a coach and facilitator to 180 staff-driven projects underway in the last year. Nick Dawson, executive director of innovation, leads the Sibley Innovation Hub, as well as serves on the board of Stanford University's Medicine X—a program to foster patient-centered innovations in the environment of Silicon Valley. Mr. Dawson will speak to the hub's "Listen Imagine Do" approach and how to bring his "Rules for Radical Innovators" to your health care system.

A leader in patient-centered care, Northern Westchester Hospital (NWH) is the first New York State hospital to achieve a 5-star rating for patient satisfaction from the Centers for Medicare & Medicaid Services' Hospital Compare website and the only acute care hospital in the State with a national Planetree designation with distinction. Maria Hale, vice president of patient advocacy at NWH, has led various efforts to elevate patient voices, from placing patients on hospital governance and quality committees to launching a new system to engage and connect patients, families, and providers of care through technology. NWH's Center for Patient-Centered Innovation has actively worked with health care organizations worldwide to replicate its efforts. NWH also turns over the proceeds from an annual benefit gala to fund hospital staff members' ideas for innovation. In true changemaker fashion, when a vendor for an idea doesn't exist, NWH builds one itself.

When:          Monday, September 25, 2017
                     12:00 p.m. to 1:30 p.m.

Where:         NYSHealth Conference Room
                     1385 Broadway, 23rd Floor (corner of 38th Street)
                      New York, NY 10018

Please R.S.V.P. here by September 20th. Lunch will be provided.